Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Refund & Return Policy

At Little Muslim Learners, we want you to have a positive shopping experience. This policy explains how to request a return, replacement, cancellation, or refund for products purchased through our website.

1. Return Window

You may request a return or replacement within 7 days of receiving your order, subject to the conditions below. Please contact us as soon as possible if you experience a problem with your purchase.

This return window does not limit any consumer rights or remedies available under applicable law.

2. Eligible Reasons for Return or Replacement

You may contact us if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product is materially different from its description or advertised features.
  • Your order has another issue covered by applicable consumer protection law.
  • You wish to return an unused product that is eligible under our return policy.

3. Conditions for Returns

For a return based on a change of mind, the product should generally be unused, in its original condition, and accompanied by its original packaging and accessories.

For damaged, defective, incorrect, or misdescribed products, please contact us for assistance. We will assess the issue fairly and provide an appropriate resolution under our policy and applicable law. Original packaging will not be used as a reason to deny a remedy where the law does not permit it.

4. Products Not Eligible for Change-of-Mind Returns

Unless required by applicable law or otherwise approved by us, change-of-mind returns may not be accepted for:

  • Products that have been used, damaged, or altered after delivery by the customer.
  • Items that are clearly identified as non-returnable before purchase, where legally permitted.
  • Products that cannot reasonably be resold because of their condition after delivery, where legally permitted.

These exclusions do not remove your rights concerning defective, damaged, incorrect, or misdescribed products.

5. How to Request a Return

To request a return or replacement, follow these steps:

  1. Contact us by email or WhatsApp within the applicable return period.
  2. Provide your order number, name, and registered phone number.
  3. Explain the reason for the return or replacement.
  4. For damaged, defective, or incorrect items, provide photographs or a short video if reasonably requested.
  5. Wait for our instructions before sending the product back.

Please do not send products to an address until we have confirmed the return arrangements.

6. Return Shipping Costs

If a return is required because we supplied a damaged, defective, incorrect, or materially misdescribed product, we will arrange or cover reasonable return shipping costs as applicable.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs, provided those conditions are disclosed before purchase and are permitted by applicable law.

7. Refund Policy

Once a return or refund request has been reviewed and approved, we will inform you of the next steps.

  • Refunds will be provided for eligible orders in accordance with applicable law.
  • If only part of an order is returned, the refund will relate to the eligible returned item and any applicable charges.
  • Any shipping charges refunded will depend on the circumstances, the applicable policy, and legal requirements.
  • We will communicate the expected refund method and processing time after approval.

Approved refunds will be processed within the time required by applicable law. Where no shorter period applies, we aim to complete processing within 7–14 business days after approval and completion of any required return checks. The time taken by a bank or payment provider may vary.

8. Refunds for Cash on Delivery (COD) Orders

If you paid by Cash on Delivery, there is no original online payment transaction to reverse. For an approved refund, we may arrange payment through a suitable bank transfer or UPI method after verifying the necessary details.

We will request only the information reasonably needed to process the refund. Never share your UPI PIN, bank password, or OTP with anyone claiming to process your refund.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible and provide your order number.

We will try to cancel orders that have not yet been dispatched. Once an order has been shipped, cancellation may no longer be possible, and the return procedure may apply instead.

Any cancellation charges, if applicable, will be handled in accordance with applicable law. We will refund amounts paid for an accepted cancellation where a refund is due.

10. Missing or Delayed Orders

If your parcel has not arrived within the stated delivery period, contact us with your order number. We will check the delivery status and help resolve the issue. Remedies for late delivery will be provided as required by applicable law.

11. Exchanges and Replacements

Replacements or exchanges are subject to product availability. If a replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

12. Contact Us

For returns, replacements, cancellations, or refund questions, please contact:

Business: Little Muslim Learners
Email: Info@littlemuslimlearner.com
Phone/WhatsApp: YOUR-PHONE-NUMBER
Business Address: Abul Fazal Enclave, Jamia Nagar, New Delhi. (110025)

Please include your order number in all communications so that we can assist you more quickly.

13. Policy Updates

We may update this policy when our business practices or legal requirements change. The latest version will be published on this page.

Last updated: 23 October 2026